Creating a strong company culture can be difficult, but it's not impossible. We want everyone to not be afraid to take risks and to not be afraid to make mistakes, because if people aren't making mistakes then that means they're not taking enough risks. We want people to express their personality in their work. Zappos promotes social interactions and activities among its' employees. MyFax, the online service that lets you send and receive faxes over e-mail, now has a free version. For some people, especially those that come from bigger companies, the constant change can be somewhat unsettling at first. As we continue to grow, we strive to ensure that our culture remains alive and well. Having identified with this ethics-laden culture, Zappos has so far created a favorable and productive working environment. Our ten core values are: Looking to implement Design Principles with your team or organisation? The second ethical challenge was the merger with Amazon in 2009. When in doubt, imagine that your conduct or the words you are using will be fully disclosed in the media with all details, including your name and picture. Proper and prompt action must be taken to reconcile any variances. If the violation or suspected violation involves any of those parties, or concerns accounting, internal controls or auditing matters you should make your report directly to the Zappos Legal Department or the Zappos Ethics Hotline at 800-348-1496 (Espaol: 800-216-1288). If you have any question about whether you can accept a gift, please check with your supervisor. Its what makes us successful. There is excitement in knowing that everyone you work with has a tremendous impact on a larger dream and vision, and you can see that impact day in and day out. It is important to consider how these two principles are embodied in the actions of others. Attending such events with your vendors to enhance your relationships is permitted. The hard part, is committing to the values once they are set. Also check out this interview with Andy Orsow who's a UX Manager at Zappos. It is Zappos policy not to allow retaliation for good faith reports of misconduct by others. Do you push yourself outside of your comfort zone? Ask yourself: How do you encourage more teamwork? Get a $10 credit for Fathom Analytics. At their worst, they can lead to employee disengagement and a company that proceeds rudderless, having been stripped of its long-tenured employees via voluntary leave packages and its conventions through generic, buzzword-driven processes that have no intrinsic meaning or applicability to the specific needs of that business. Theft, carelessness and waste have a direct effect on our profitability. In order to maintain our integrity and reputation, it is important that you obey the laws affecting our business, whether those laws are federal, state or local, and to the extent that foreign laws apply to what we do, you must also obey those laws. Sometimes, it's the little things that make the biggest difference. Federal and state laws prohibit trading in securities by persons who have material information that is not generally known or available to the public. Tony Hsiech, CEO stated, "It brand about Zappos had ten . Conflicts of interest should be avoided. We believe that in general, the best ideas and decisions can come from the bottom up, meaning by those on the front lines that are closest to the issues and/or the customers. Subscribe to our newsletter. In the end, both Zappos and its customers benefitted from the merger. These values guide everything we do, including how we interact with our employees, how we interact with our customers and community, and how we interact with our vendors and business partners. Zappos is an online shoe and clothing store. Ask yourself: What are things you can improve upon in your work or attitude to WOW more people? Have you WOWed at least one person today? Take a moment to de-stress. It is our policy to employ only persons who do not engage in other business activities that compete with or sell to or buy from Zappos or Amazon. Gifts include not just material objects, but also favors that go beyond common courtesies usually associated with accepted business practices and that potentially place the recipient under some obligation to any person soliciting or doing business with Zappos. This year, we invited our vendors to run away with us to the Untamed Circus.". You are also prohibited from using Zappos property, information or position for personal gain, or competing with Zappos or Amazon. As we continue to grow, we strive to ensure that our culture remains alive and well. Are you doing everything you can to promote company growth, and at the same time are you helping others understand the growth? Just like every person has their own personality, every company has their own culture. Please do the right thing by not violating the trust your prior employer placed in you. After having sold LinkExchange to Microsoft for $265 million in 1999, his innovative and entrepreneurial spirit impelled him to invest $500,000 into the new venture lauched by Swinmurn. Reports made on the Ethics Hotline may be made on a confidential and anonymous basis. Zappos specifically aims at having a little weirdness in order to promote employee involvement and engagement, allowing the company as a whole to grow as innovators. At Zappos our 10 Core Values are more than just words, they're a way of life. Certain employees must comply with trading windows and/or preclearance requirements when they trade Amazon.com securities. Waivers of this Code of Conduct may be made only in a manner permitted by law. At Zappos, we encourage every employee to bring their whole self to work. Remember that you are a trusted member of the Zappos family please do not violate that trust. This means that many things we do might be a little unconventional -- or else it wouldn't be a little weird. Deliver WOW Through Service 2. Business contributions to political campaigns are strictly regulated by U.S. federal, state and local law. Passion and determination are contagious. And for anyone we bring on board, the best expertise they can bring is expertise at learning and adapting and figuring new things out -- helping the company grow, and in the process they will also be growing themselves. Never accept or be too comfortable with the status quo, because historically, the companies that get into trouble are the ones that aren't able to respond quickly enough and adapt to change. What is your vision for where you want to go? In the end, all the employees that were laid off received an amazing six months of COBRA health insurance coverage, paid for by the company. It lets you send two faxes a day, of up to 10 pages each, without . Confidential information may include, for example, information about Zappos strategy, plans, customers, suppliers, financial statements, credit card information, contracts, capitalization, proposed acquisitions or divestitures, as well as confidential information about other companies with which we do business. If you are uncomfortable with the idea that your conduct or words will be available for all to see, you should think again about your course of action or words. In addition, you must remain alert to the many other ways in which outside business relationships, other professional or consulting activities for compensation, including directorships, and other activities might give rise to other conflicts of interest. More information is available in the Zappos Whistleblower Policy. Zappos distinctive features and organization lies in their devotion to employees and customers. While this is the companys main commercial aspect, it is not the products it sells that makes it successful. If the trainee does not want to join the company after this process, Zappos offers them $2,000 compensation. We set and exceed our own high standards, constantly raising the bar for competitors and for ourselves. Past epic party themes have ranged from Mardi Gras and old-school hip-hop to a Hawaiian luau at a waterpark. This abstract system eliminates managers and much of the corporate hierarchy in favour of esoteric, philosophical concepts and flat, self-directed leadership. Employees: 1500+, http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760, http://about.zappos.com/our-unique-culture/zappos-core-values, http://www.creative-brand.com/bank-branding/a-culture-worth-admiring-zappos-com, http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/, http://about.zappos.com/jobs/why-work-zappos/our-benefits, http://about.zappos.com/our-unique-culture/zappos-community-involvement?page=1, http://blogs.zappos.com/blogs/zappos-family/2012/03/08/formally-introducing-zappos-l-e-f, http://tbo.com/news/business/zappos-hacking-could-cause-consumer-problems-later-348177, http://redcouch.typepad.com/weblog/2009/07/why-i-dont-like-the-amazonzappos-deal.html, http://www.ariozick.com/why-zappos-shouldnt-be-your-business-model/, http://danielsethics.mgt.unm.edu/pdf/ZapposCase.pdf, https://blog.kissmetrics.com/zappos-art-of-culture/, http://blogs.zappos.com/blogs/ceo-and-coo-blog/2009/01/03/your-culture-is-your-brand, http://www.zapposinsights.com/training/holacracy, http://www.businessinsider.com/bosses-in-zappos-holacracy-2014-1. In addition, the authors emphasize the importance of valuing others' autonomy and dignity. We want the company to have a unique and memorable personality. Help needed for "Zappo's Design Principles"! Backtrack to 2013: Tony Hsieh, Zappos's CEO, started promoting a new management structure called holacracy. You can choose to be thoughtful about your company culture. Despite the fact that these actions are not easy to address and could be extremely costly, Zappos accepted the blame and guaranteed that their customers personal credit card numbers were safe. We want people to develop and improve their decision-making skills. They serve those they lead. The thinking often goes that fixing things before they are broken is better than turning up one day and realizing suddenly nothing works. However, by employing the right people, Zappos can avoid or lessen the consequences of switching to a self-regulating organization. Our ten core values are: For more information about our core values, please refer to our core values document and our Employee Handbook. Strong, positive relationships that are open and honest are a big part of what differentiates Zappos from most other companies. For the latest in luxury brands & exclusive collabs. Ask yourself: How do you plan and prepare for change? Living them. What can we do that's both fun and a little weird? A conflict of interest exists when your private interests interferes in any way or competes with Zappos interests. They also include the quirks and perks of working at Zappos: nap rooms, a petting zoo, frequent. The ethics website is http://www.lighthouse-services.com/incidentlogin.asp (user name: Zappos, password: Zappos). Instead, we carry ourselves with a quiet confidence, because we believe that in the long run our character will speak for itself. What new relationships can you build throughout your company beyond just the co-workers that you work with on a daily basis? Zappos will take appropriate action against any employee whose actions are found to violate this Code of Conduct. Further, we dont promote work-life balance in the traditional sense. Do you encourage and drive change? Zappos will promptly investigate all reports of alleged non-compliance with this Code of Conduct and other reported improprieties, and determine an appropriate course of action. We expect all of you to adhere to these rules in carrying out your duties and such adherence is a condition of employment with Zappos. Please consult with the Zappos Legal Department before providing or paying for any meals, refreshments, travel or lodging expenses, or giving anything of value to a government employee, whether US federal, state, local or foreign. Do you exemplify a positive team spirit? How has Zappos managed ethical risk, . It is critical for relationship-building to have effective, open, and honest communication. C. https://blog.kissmetrics.com/zappos-art-of-culture/ The following potential ethical challenges that may arise from the re-organization: With over 1,500 employees on staff, there could be some issue with maintaining employee and managers' relationships in a harmonious state, while keeping employees motivated (Echevarria, 1999). We encourage people to make mistakes as long as they learn from them. At Zappos, we think it's important for people and the company as a whole to be bold and daring (but not reckless). Accordingly, all political contributions with Zappos funds are coordinated and approved by the Zappos Finance and Legal Departments. Relatives include your spouse, sister, brother, daughter, son, mother, father, grandparents, aunts, uncles, nieces, nephews, cousins, step relationships and in-laws. Due to the economic times, Zappos had to layoff 8% of their highly-valued employees. Ask yourself: Are you taking enough risks? Is there a sense of adventure and creativity in the work that you do? View details We researched this on Sep 3, 2019. This means the best leaders are servant-leaders. Zappos customers admire the service they receive and appreciate that the company is quick to respond when they are at fault. You must WOW (go above and beyond what's expected) in every interaction with co-workers, vendors, customers, the community, investors with everyone. http://www.forbes.com/sites/csr/2010/11/23/at-zappos-getting-fired-for-not-contributing-to-company-culture/ Each one we pass means we've gotten better. It is our policy to disclose information concerning Zappos to the public only through specific limited channels to avoid inappropriate publicity and to ensure that all those with an interest in Zappos will have equal access to information. We value passion, determination, perseverance, and the sense of urgency. In October of 2011, one of the processing systems encountered complications and problems quickly escalated. Zappos.com, Inc. Code of Business Conduct and Ethics As Revised May 1, 2010 Living Our Core Values In one way or another, the concepts of integrity, honesty and commitment contained in this Code of Business Conduct and Ethics (the " Code of Conduct ") are already touched on in our Core Values and currently exist in our company culture. Before making any payments to any foreign government officials or employees, please obtain approval from the Zappos Legal Department. Over time, we want everyone to develop his/her gut about business decisions. By having the freedom to be creative in our solutions, we end up making our own luck. We don't want to become one of those big companies that feels corporate and boring. A. http://www.wwd.com/footwear-news/markets/zappos-milestone-timeline-2121760 We believe that inside every employee is more potential than even the employee himself/herself realizes. Is this the place for you? Instead, the best team members are those that strive to create harmony with each other and whoever else they interact with. While you may think that there would not be a problem with taking a government employee out to dinner or paying for a round of golf, there may be. We aim to inspire the world by showing its possible to simultaneously deliver happiness to customers, as well as employees, vendors, shareholders and the community, in a long-term, sustainable way. Every company onboards differently. Ask yourself: How can you do what you're doing more efficiently? It is quite common in this industry for vendors to provide sample products for you to keep which is permissible as long as there is no side agreement, such as where prices to Zappos will be increased to cover the cost of the samples provided to you. At Zappos, these low-cost perks are often the most appreciated by employees. Our relaxed and supportive office environment allows individuals to show up authentically yes, even in their flip flops or footie pajamas. The social responsibility pyramid is comprised of four components, namely legal, economic, philanthropic and ethical (Boone & Kurtz, 2012, p. 95). Investing four weeks of training for every employee is sending a strong message that they want employees to be informed and knowledgeable about the organization. As Zappos continues to transform and scale, we want to ensure the four Cs remain top of mind in our day-to-day business operations. Send it online -- for free. Wouldn't you rather work for a company whose focus on culture allows your job to integrate with your life? If you think you may be pursuing such an opportunity, you should discuss the matter with the director or Vice President of your department or business division or the Zappos Legal Department. The best team members take initiative when they notice issues so that the team and the company can succeed. Are you humble when talking about the company's accomplishments? You can set values and identify the behaviors that you want to be the core of your culture. Download and print these Zappos-inspired adult coloring pages that are sure to make you smile. In order to stay ahead of the competition (or would-be competition), we need to continuously innovate as well as make incremental improvements to our operations, always striving to make ourselves more efficient, always trying to figure out how to do something better. In response to these situations Zappos contacted each customer informing them of the predicament they were in. Subscribe to the Zappos Insights Newsletter! When you combine a little weirdness with making sure everyone is also having fun at work, it ends up being a win-win for everyone: Employees are more engaged in the work that they do, and the company as a whole becomes more innovative. The program promotes environmental awareness through outlets including cleaner water, recycling, reusable packaging, air quality, and energy conservation. A story that changed our perspective of Zappos is about a customer who returned her husbands shoes after he passed away. Zappos Insights Zappos Insights, which began in 2009, is on a singular mission: To share Zappos' unique perspective on culture, people, and customer service with companies of all sizes and across industries. We must always plan for and be prepared for constant change. Values Determine Stakeholder Perspectives The stakeholders at Zappos are influenced by the company's core values, which are effectively displayed in the organizations involvement with customers, community and socially responsibilities. We'd love to learn more about your shopping experiences on Zappos.com and how we can improve! You may not, without the approval of the Finance and Legal Departments use any Zappos funds for political contributions of any kind to any political candidate or holder of any national, state or local government office. The culture encourages you to be the same person you are at work as you are at home. Yet no matter how much better we get, we'll always have hard work to do, we'll never be done, and we'll never "get it right." But it can also at times feel risky, stressful, and confusing. We approach situations and challenges with an open mind. A year later, at the age of 26, Tony Hsieh became the CEO. At Zappos, our 10 Core Values are more than just words. Subscribe to our newsletter. Employees performing services in the United States or other countries governed by at will employment rules should be aware that this Code of Conduct does not alter an employees at-will relationship with Zappos. However, by prioritizing customer trust and satisfaction, they are rapidly recovering. Read Our Oath Of Employment 1. Our culture would not be what it is today without Zapponians past and present. The company's revenue grew from $1.6 million in 2000 to $1.64 billion in 2010. Ask yourself: Are you humble when talking about your accomplishments? Many of the company's best ideas have been the direct result of informal interactions outside of the office. Embrace and drive change. 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