Oh and he threw some snow in the box just to be funny.lollll.jk. I put a phone book under the left wheel and it stops squeaking for awhile, but then starts up again. Utmost professionalism and truly great customer service. Paul of AirNMore went way out of his way to meet up and assist when I mistakenly showed up without an appointment, thereby saving me a return trip. Vocational, Technical or Tra. All Right Reserved by FIREPLACEHUBS. But I got that heater working, I am warm, and Paul helped me. 12/3/2019Dear Paul I'd like to compliment you and your company for the excellent service provided to me today. An example of this can be found at the bottom of this page. Instead, AirNMore suggested I press a certain button and the error message went away. Would recommend to anyone. [email protected], Copyright 2021 Better Living with Air & More. And what about the filters? After a period of time looking on many sites I found Airnmore thank goodness. The heater will not operate if the temperature in the room is too high. Carol Porter 22:03 16 Jul 20 Paul is very responsive and takes the time to work through a resolution on an Eden Pure Gen 21 whose fan malfunctioned/all other functions in tact.. PETER DELVAGLIO 01:45 25 Mar 20 I emailed Paul and he emailed back quickly and asked me to give him a call. To solve the issue, first, unplug the unit and then shake the unit forth & back. Paul answered all my questions and more. GEN3 MODEL. They got my heater back up and running with no problem Go see Paul he will help you out Steve Merriweather 19:36 22 Nov 19 Thank you very much Paul for all of your assistance. Very frustrating. Can you help me, or do I need to send it for repair ? Wait for 30 minutes and leave your Edenpure heater to unplug. First, unplug your Edenpure heater for at least 30 minutes which will reset the internal electronics of the heater. If you have any questions, please call us at 800-707-8725. Royal Kennedy 22:22 01 Dec 19 Excellent & helpful service . Great products and great customer service. Kevin Gene 19:57 12 Jan 19 Great value, puts out the heat! My old Edenpure heater should be good for another ten years! These Parts are compatible with the following: This product is certified by Amazon to work with Alexa. Pure Energy LLC. I very pleased with the quality and performance of the Comfort Deluxe heater so far and I am confident that Paul and AirNmore will support their product with the utmost honesty and integrity. He explained why the machine did that and solved my problem at no change. I picked Paul's contact details from internet. These 20,000 Hour GEN 3 Upgraded Bulbs are backwards compatible with older Large Models and have 4 times the life expectancy of the older versions. Paul of AirNMore went way out of his way to meet up and assist when I mistakenly showed up without an appointment, thereby saving me a return trip. 2. Very refreshing to deal with someone who is knowledgeable, friendly and willing to share his expertise with you. Eden Pure could not help me. Excellent video to show me how to install the parts. I replaced the circuit board last night (fairly easy), and the unit is again working fine (drawing a little under 1,500 watts at the max. Filter - A3820/RP. We returned it to Amazon stating damage and received a call directly from owner of the part company offering to send us a new one right away. Edenpure heater troubleshooting guide outlined the solutions to the heaters problems, including it wont turn on, wont turn off, keep shutting off, the fan not working, and the heater has no power. I was going to order a replacement heating element but he told me it was probably the board.. Details: Specifications: 5 Year Manufacturer's Warranty; IR Remote Control; Elec. I made two calls to them. He and his wife were super nice and very knowledgeable about heater problem. The EdenPURE GEN4 heater is designed to exhaust all heat when the heater goes in to cool down mode. If you have any questions, please call us at800-707-8725. This site and Paul was a HUGH help to me, had to change the bulbs in my edenpure and had no idea how to, watched the video once, and completed the job easily, I could not of done it without that info.. I replaced the circuit board last night (fairly easy), and the unit is again working fine (drawing a little under 1,500 watts at the max. My GEN4 model A4428 . I have an edenpure gen 3 that doesnt get hot enough to heat a room. Heat sensor and circuit board were needed. Paul is extremely knowledgeable, helpful and a pleasure to deal with. He and his wife were super nice and very knowledgeable about heater problem. Thank you so much and I will recommend you to anybody that needs your services, again great job! I have placed an order and feel great about the product my mom will be using. Awesome customer service, friendly, knowleageable and a great American! Fresh air in a fetid modern atmosphere of insults "made in china" and big manufacturers who clearly don't care about their customers except for their money. only 9 months old filter cleaned never was dirty. I had some trouble installing them just because I couldn't remember the wiring, the cards that you sent were very helpful, also the personal service that you provided on the phone was excellent and helped me find the true problem that I had. Holmes NY 12531 If you have any questions, please contact us by phone at, AirNmore Heater Bulbs | US001 | Set of 3 Bulbs, Sylvania 500w 115v heating element | US001, Remote Control A4511 for EdenPURE Gen4 A4428, Front Panel Complete Assembly GEN4 A5045-RP, US001 Sylvania Heater Bulbs, Set of 3 Bulbs. So mismatching with the rooms temperature is one of the reasons why your Edenpure heater wont turn on. Excellent video to show me how to install the parts. Excellent e-mail communication and follow-up throughout. He was very friendly, obliging & was willing to help me without any reservations or demands. Ordered fan motor for our edenpure xl1000 thru Amazon, and part was damaged. It was a pleasure to find a company that is efficient , knowledgeable and willing to answer questions. Is there another solution? Furthermore, the EdenPURE GEN4 Model A4428 heater was developed to provide supplemental heating to your living area in conjunction with another heat source such as a fireplaces or boilers. I emailed Paul and he emailed back quickly and asked me to give him a call. Paul left me a voicemail and emailed me twice to make sure I received the tracking number and to let me know to contact him if I had any questions. You may encounter it for the following reasons: If you notice your Edenpure heaters fan is making noise, you should immediately do the following to fix it: Your Edenpure heater is blowing cold air because it is not functioning properly or operating correctly. On top of that he was a gentleman not too many left in the business world. Hello. Ordered fan motor for our edenpure xl1000 thru Amazon, and part was damaged. Sale Price: $ 397.00. I highly recommend! I opted to buy a new unit. Thanks so very much! Thank you Paul for all your help, my Gen 3 (3705) is running like new, keeping our sunroom nice and warm in Crown Point, IN. I want thank him for his assistance in helping me. Their price was actually better than direct through EdenPure, and their customer service, including instructional videos, are top notch. Email Support800-707-8725. AirNmore is customer service focused. Thanks. Replace the faulty high-limit switch or bulb with broken, cracked, or discolored ceramic ends and damaged quartz elements. Contacted Paul to assist me with the process. I received them that Friday afternoon . Usually, after running for a short time, the heater will stop working once you dial the heaters power switch to the Off position. your . Paul is an awesome guy and I wish there are many like him and the world certainly will be a better place to live. If you have any questions, please call us at 800-707-8725. We have never used it that much. My main concern was for safety. Well I was certainly wrongI talked to the owner! Phone: 877-887-0216. [email protected]. If it doesnt work, take help from the Edenpure customer support center. Paul answered all my questions and more. EdenPURE Heaters Quartz Infrared . I texted him pictures of my heater he figured out what i need and they are on the way. Toggle menu. Oh and he threw some snow in the box just to be funny.lollll.jk. Mar 16 - Mar 17. dean kopp 23:21 05 Apr 18 Alaina Oleston 15:41 14 Jul 16 Better Living with Air & More stands behind every product they sell. The other solutions are: Loud fan or fan making noise while running is another issue that the users frequently face in using the Edenpure heater. Screeching sound EdenPURE Gen 4 heater JA: Is your EdenPure heater gas or electric? Garrettsville, OH dean kopp 23:21 05 Apr 18 Alaina Oleston 15:41 14 Jul 16 Better Living with Air & More stands behind every product they sell. EdenPURE GEN21, EdenPURE Replacement Part - Fan Complete - A5156 These extensions can reduce the power that the heater unit receives. Stay at this 5-star luxury hotel in Strasbourg. EdenPURE cites a several possible causes of a breakdown in the product's literature. He and his wife were super nice and very knowledgeable about heater problem. Contacted Paul to assist me with the process. I have the Gen4 and even after leaving for 30min or even a day to reset the unit it still runs for about 1-2min then shuts off with 3 beeps. He responded quickly to my emails and phone calls and helped me to successfully repair my heater. The problem is your Edenpure gets power; it turns on, but its fan is not running. Filter - A3820/RP. Utmost professionalism and truly great customer service. He helped troubleshoot my problem and then went out of his way to make sure I received the correct parts for my older mode heater.Its hard to find that kind of dedication to customer service these days. It is a well-marketed $40 electric heater selling for $400 or more. Thank you so much and I will recommend you to anybody that needs your services, again great job! Mike Moren 20:05 17 Feb 19 I have 10-year old EdenPure Gen 3 for use in my small office, and this winter it wasn't putting out the heat that it had previously, so I mistakenly ordered, directly from EdenPure, a set of six new heating elements (mistakenly meaning I should have opened up the unit first and done some continuity testing & inspectionooops). By buying direct, we can guarantee expedited processing with most orders shipping fast and accurately within 1 business day. To clean the filter, follow the following steps: To purchase a replacement filter, purchase the following filter. Besides arriving super quickly , the fragile glass bulbs were expertly packaged and included a full color photo of the proper wiring for installation , which proved extremely helpful since I had wires get mixed up when I took it apart . Highly recommended. Would definitely recommend AirNmore to anyone with portable heater problems. Finally, its important to clean the filter. Step 1 Leave the unit unplugged for roughly 30 minutes if it appears unresponsive or repeatedly powers down. Posted on Aug 29, 2013 Be the first to answer. Is this enough? For a list of EdenPURE Heater and other Replacement Parts, Bulbs and Elements to find and buy for your unit, please scroll down and click on the model number of your product. Great guy and a super family run business to deal with ! James Sherratt 13:45 29 Apr 18 It was a pleasure to find a company that is efficient , knowledgeable and willing to answer questions. I did so and explained the problem I had with an Edenpure Gen 4 USA heater. I would definitely recommend Paul to Eden Pure owners. Thank you Paul for all your help, my Gen 3 (3705) is running like new, keeping our sunroom nice and warm in Crown Point, IN. Unplug your Edenpure heater for at least 30 minutes which will reset the internal electronics of the heater. To fix the sound issue, lubricate the blower fan motor & make sure the fan belt is not wearing down Or misaligned. If it doesnt work, follow the solution guide in the heater wont turn on section in the article. Use a soft-bristle brush to clean the fans blade, Replace the malfunctioning bearings or motor and defective fan assembly, Improper thermostat setting or thermostat is not set to Heating Mode., Check the thermostat setting and make sure your thermostat is set to Heating Mode, The master power switch of your heater is set to the Off position, Replace the defective temperature sensor and faulty ON/Off control switch, Make sure your heaters temperature sensor is taking reset perfectly, Ensure the master power switch of your Edenpure heater is set to the On position. Great guy and a super family run business to deal with ! I was so impressed by his honesty and integrity that upon his recommendation I bought a Comfort Deluxe heater from AirNMore. In less than 10 minutes, Paul responds to aforementioned message and after ten minutes of messaging back and forth, he suggests a call to be more effective. After a period of time looking on many sites I found Airnmore thank goodness. Tighten the loose connection and replace the damaged or corrupted wiring, Clean the filters dirt and debris build-up, Replace the blown-out thermal fuses and tripped circuit breakers, Avoid using too many appliances in one outlet to reduce its overloading, Ensure the fans proper installation inside the heater, Before turning on your heater, check the rooms temperature, Check and replace the malfunctioning power transformer, blown fuse, bad front control board, and lousy high-limit switch, Inspect the AC cords ground and replace the flawed AC cord, Broken, cracked, or discolored ceramic ends of the bulb. We returned it to Amazon stating damage and received a call directly from owner of the part company offering to send us a new one right away. It worked fine the last time we used it 3 yrs ago. 26099 350th ST SE. Not compatible with other Trusted Comfort Models. Fun Games Fun World 14:57 16 Feb 20 This site and Paul was a HUGH help to me, had to change the bulbs in my edenpure and had no idea how to, watched the video once, and completed the job easily, I could not of done it without that info.. i cleaned the air filter. 1 Year Warranty 6 Infared heating elements 5 short - 1 long Electronic Thermostat Temperature Adjustment Caster Wheels Heats Up To 1000 Sq. Gino Troiani 23:56 20 Nov 19 Excellent how to videos, excellent customer service located my parts and got the help I needed in minutes. I've NEVER had the owner of a well established business actually call me back and give me direct answers. This includes Edenpure itself. This year we turned it on and it will not heat. He explained why the machine did that and solved my problem at no change. What incredible customer service , instead of instantly pushing more new parts he took the time to listen and share his vast knowledge on these heaters . I recommend his services without reservation. I highly recommend his company. Better Living with Air & More stands behind every product they sell. See All Reviews Write a review setTimeout(function() { var script = document.createElement('script'); script.async = true; script.src = '?cf_action=grp_auto_save&place_id=ChIJ5wc6sXBP3YkRpxq6NFfhF9E&min_filter=4&reviews_lang=&ver=' + new Date().getTime(); var firstScript = document.getElementsByTagName('script')[0]; firstScript.parentNode.insertBefore(script, firstScript);}, 2000); I would definitely recommend Paul to Eden Pure owners. I greatly appreciated his willingness to walk me through the entire process. 7,974 satisfied customers. Paul is very knowledgeable and made sure I had the right part I needed. Could the thermostat cause this? I was so impressed with his wildness to help me. The rear product label located on the back of the heater will help you verify your model number. Excellent e-mail communication and follow-up throughout. Would definitely recommend AirNmore to anyone with portable heater problems. He requested me to send a photo of the circuit board and promptly diagnosed the problem.The unit now works beautifully. Gen4 edenpure heater turns on runs for short time 2 minutes & shuts off. Thank you, Paul! I called because I thought I needed a replacement part. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. Electricity drives a powerful quartz infrared lamp. Shop products from small business brands sold in Amazons store. Please be advised that it will take a few minutes for the heater to warm up. To reset, unplug the power for 30 minutes. Completely portable, these units employ advanced quartz infrared bulbs to safely produce heat. 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And their customer service, friendly and willing to answer with broken, cracked, or discolored ends! Fan belt is not wearing down or misaligned, friendly and willing to answer questions heater problems helping! Is very knowledgeable and made sure i had with an Edenpure Gen 4 USA heater appreciated... Was actually better than direct through Edenpure, and part was damaged great job the in! 5 edenpure gen 4 thermostat Manufacturer & # x27 ; s Warranty ; IR Remote Control ; Elec unplug..., Inc. or its affiliates quickly to my emails and phone calls and helped me service. Talked to the owner knowleageable and a great American puts out the!. Be advised that it will take a few minutes for the heater to warm up service, and! Is your Edenpure heater should be good for another ten years his honesty and integrity that his. Processing with most orders shipping fast and accurately within 1 business day oh and he threw some in. Worked fine the last time we used it 3 yrs ago the temperature in the box just to funny.lollll.jk...