MedallionNet Wi-Fi lets you access the internet anywhere on board, so you can: Purchase one-device or four-device packages at low daily rates. Still no go! 13 reviews of Princess Cruise Line "We took a cruise on Princess Discovery back in May, 2022. . I may cancel this cruise and go back to Norwegian. I asked for a supervisor and was told I would have to be on hold for at least an hour to talk to a supervisor. On android, goto "Settings" click Princess MedallionClass app. I want to be able to use the app. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. Previous message had wrong email address: I'm putting all my information in so I can get in a faster line. It's maddening that Princess has forced everyone over to the medallion app and took away the ability to fill out the required info on the website. This Clears both data and cache. I add it in and it won't take. I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? I installed the Medallion Net app before boarding no issues. Again, got Princess MedallionClass "Mobile Data" "Allow Background Data Usage". Ok so you checked that app has permission for photos, The phone should just be able to take a picture of the pictures and your passport. IDK why no 8-tops, but not interested in them. I've called Princess about this multiple times to no avail, being left on hold for hours at a time. Text, video chat, share photos and check email, Stream your favorite shows, movies, music and sports. Click on "Try our web version". 3D printed wristband for Princess Medallion Class Cruises. (But as many have noted, nobody looks at that when you do arrive at the port. (But as many have noted, nobody looks at that when you do arrive at the port. ), You will be able to leave a comment after signing in, By Looking to avoid a crowd or standing in line? I cannot link my booking number. (well other than pre-cruise testing requirements, etc.). Thank you, Rick&Jeannie! Hungry during Movies Under the Stars? Now You Now Have a Web Option Solo Sue Travels 881 subscribers Subscribe 6K views 11 months ago #PrincessCruises #cruisenews #cruiselife Hello. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Do I need required travel documents for embarkation if I've completed the OceanReady steps? They continue tell me it is an IT issue they are working on!!! Customize your dining time for each day, choosing from the main dining room or specialty restaurants. One person told me to just enter her driver's license info in the passport section, but that didn't seem right. passport) available when checking in at the terminal. Wi-Fi everywhere on board so you can text, post photos, video chat and more! I contacted the develoers listed at the Play store and they told me to check my free space. A multi million dollar company with two bit IT system! This app need a lot of work to make it useable. Will not let me save. If so, you would have historical records of personal information that should have been converted over to the MC App. Cannot link my booking, the error is No booking number found. Justuseapp Safety Score for Princess MedallionClass Is 15.4/100. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. Started June 21, 2021, By Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. By more, You seem to have JavaScript disabled. The levels of RF energy it generates are similar to those found in many consumer devices. this must be one of the worst apps ever struggled with just about all of the info it wanted been trying for over a month to add a photo it either crashes or says try again later i have now given up on it they will have to take our pics when we get to the port if your going to use this high tec you should make sure it works properly, The medallion class app does not work. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050170', '');}, 'log_autolink_impression');cruise site out there I just call - and endure their half hour waits to talk to a real person to book.. total lack of customer service by Princess. Can not save personal information. Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? Not being on a Princess Cruise before I was not sure what to expect. We actually have our own Princess webpage too,. No. We have a 31 day (ta && ta.queueForLoad ? No, once on board you can download and use the MedallionClass app and all digital experiences for free. steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. Even when I put only my first name the blue save comes up, but does not save the info. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. I have spent 2 hours trying to get the app to load my info? No, the Medallion contains no information at all. Your help to a resolution required! Uninstalled and tried again, and even though inputting the next cruise booking number, still comes up with the date of the cancelled cruise. Does anyone know how I can do this outside of the app? It looks like it is saving but stays on the same screen with SAVE highlighted. Realize you forgot sunscreen by the pool? Once on board MedallionClass ships, guests can visit OceanFront area and get assistance from one of our OceanNavigators. Is the app available in multiple languages? Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation. I even tried to use their web version of the app. Its not allowing me to enter personal info. Barbara The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. If I try anything else, all information is lost. There will also be how-to videos on the stateroom TVs. And when you arrive at the terminal, just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding. The booking number for our cruise has changed since installing the Medallion Class app. R u sure you have placed the phone properly over them? Now I am on board the Caribbean Princess. My Princess cruise is not until next July, so I am not going to bother too much with all those technology details until after the New Year. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. I cannot enter numbers of postcode for payment method credit card entry Anyone else having this problem? I am very, very unhappy being treated like an idiot because this "enhancement" is worthless for the customer. Can't click on it. Help! Enjoy Games Under the Stars, location-based scavenger hunts and other games. Cannot complete travel information re boarding time and emergency contact as save button remains grey, The only way I can get out of the app is to turn my phone off. The Medalion App was okay, but you won't get notifications if a fellow passenger tries to contact you using it. So much for relaxation. I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. At their suggestion I tried logging in on the Princess.Com site with same details. Have dinner at the same time each night or change it based on what works or you. Do I need to pay for MedallionNet Wi-Fi to download the MedallionClass apps on board? You'll want to complete the following steps to ensure access to the Green Lane in the terminal for faster check-in with less waiting: *Currently only available for US residents. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Does anyone know how I can do this outside of the app? I called and was informed there was a glitch and to just show up when I wanted to. Long time Princess cruiser (pre-COVID) and just booked back-to-backs on the Island Princess which will be my first 'Medalion' cruises. Absolute disaster!!! I'm from. Does anyone know how I can do this outside of the app? It keeps saying that these are pending and not acceptable. To use our mobile site, please enable JavaScript. I stated I tried to get this app to work by trying it on 3 phones and took time to call them and it was a princess representative who informed me that there was a glitch in the program and that since I could not select an arrival time to show up when I wanted. more. Is a Medallion wearable safe to use if I have a . Start your vacation sooner while maintaining physical distance. In your case, there could well be a data corruption error and they will need to get into your records and check and fix whatever the issue is. Powered by Invision Community. Now, put your network on 4G e.g. Can't do this successfully. However, all the information showed up on my traveling companion's Medallion. I am trying to upload my husbands passport and kids passcards and they will not load. I have called Princess Support about 9 times. Does the MedallionClass app work before my cruise? For customer support, please contact: [email protected] What's New Version History Version 4.9 We've improved the Princess MedallionClass. Upgraded wearables but app would not accept payment. Also, mention the most recent voyage you were on with Princess. Get it sorted. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. Please, a line by line instruction guide? ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110500171', '');}, 'log_autolink_impression');cruise. The app cannot understand that the middle name is the second name that appears when the passport is scanned. Pre-planning helps you make informed choices about how you want to spend your time. Surname Salzer. Not a happy 80 yr old chappie! Clear Princess MedallionClass App Cache and Data: On your device, goto "Settings" click "Apps" select "Princess MedallionClass app" click "Storage" click "Clear Data" option. However, when I spoke to Princess on the phone they said that this would take you to section where you take a picture of your passport and upload it. It also offered a 4 or 6-top. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. Get OceanReady at home by downloading the MedallionClass app: Choose your arrival window so everyone isnt trying to board at the same time. Je ne peux pas prendre ma photo. I have tried for 3 weeks now to now avail. Crew membersconfirm your identity, matching your photo and location, without you having to hand them a card or enter a PIN. . It lets me on the app but cant do anything once Im on. The MedallionClass app puts everything at your fingertips Why bother, just take it to check in. Using a photo in my drive file - nope. I still don't see anything about choosing an arrival time but at least I'm in . Why can't they have an app that works on older phones?? I need to pick up my Medallion device at the port. Discover rich heritage and bright flavors ona Mexico cruise. Thanks. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. I deleted the App from my Iphone and i-cloud and re-installed. Will that be a problem? If you have any questions prior to your sailing, you can call us at: Next-level technology. Re Princess cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. Why will it not take my full name as given on the passport? It keeps telling me to try again later. In any case, Princess has a youtube channel just for the medallion app: https://www.youtube.com/c/OceanVacations. EDL). Just FYIyou have responded to a posting that was created back in 2021. It says "INVALID VALUE" for my email address so the next button isn't accessible. Purchase food, drinks, stuff even laundry tokens! Can't save. I am trying to save the personal information once I enter it, but the save button is always grey, so I cannot save anything. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. But it won't allow me to save it, it is gray. Their Help Desk lady in UK couldn't login with my details. I'm trying to link 2 bookings and update our information for check-in and it is not only painfully slow but the app keeps freezing and doesn't allow me to enter any information. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. This is over several weeks time. My booking and ship was changed to another ship and booking number. More time for you. . Also try reaching out to [email protected] I did that once and received a response within a day. For security of purchase transactions, each Medallion device is associated with a guest profile that contains their onboard security photo. Survey the events on your ship live music, games, Stargazing, dance classes and more and create your own itinerary so you dont miss a thing. Not very good to say the least. I did sign on today and got the white screen of death. Looks like you should have the latest version of the App. Suggest when you contact them, provide your current booking confirmation number, name, birthdate, etc. Also try reaching out to [email protected] I did that once and received a response within a day. Please try again later.. Is there a way to completely delete the information on your end to fix this problem? First is to call the 844-525-0942 medallion support line - the person you talk to probably won't be able to fix your problem, but they should be able to report it to someone who can. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Experience the Best of the West with Princess. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. It appears not anymore. Save button stays gray. Just show up when you want to. I have been trying since March to link my cruise in the medallion app. With 80% of people having so many problems with this app you'd think they would be working on it big time. If you already have an online account with Princess, you may enter your . Merci de m'aider. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. Not everyone upgrades their phone each year. I have more than the 2 gb required. Contact Princess MedallionClass Published by Global Experience Innovators on 2023-01-07 The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. . We have not been able to use the Medallin app to book our dining. The save button on personal info and documents is grey out so will not save details. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. It crashes, it stalls, it randomly shuts down. On android, goto "Settings" "Apps" or "Manage Apps" tab. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". Finally logged in, but Booking code is not recognized, so app will not link our cruise. I had no problem setting up my account on the medallion app when we try to link my husbands medallion to our boarding information nothing is happening will not allow to go into my preferences or link account, Two things , tried to upload vaccination cards , says it still pending , cant go forward , Alamo tried to look later to double check , app just says auto logging Cant move forward from that. Navigate the ship easily with turn by turn directions to wherever you want to go. I've been trying to upload our security photos for over an hour. - Onboard Packages Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. In addition I cant find the photo anywhere. Looks like you should have the latest version of the App. Today I was told to check back in a month. the App has been down for the last 9 weeks how long is it going to be before the issues are sorted. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. and well deliver it to you with no service charge. CC Help Jenn Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. Cant choose dinning options and when I got to "how did we do" I managed a few words before it disappeared I am frustrated an lost. Then confirm "Reset Network Settings". After downloading co ved images will not save. Thank you, Rick&Jeannie! Turns out, the leading-edge technology behind our smart ships helps reduce physical contact too. The App is very poorly written and takes an inordinate amount of system resources. Managed to sign Covid 19 conditions for one of us, not sure how because J was just getting a loading notification but stuck. The app crashes on open on my Galaxy S8. Peoole have been booking table reservations for 2023, so you are not too early. When i complete the info, i cannot click save. I believe they have the ability to make updates within the app on your behalf if there's an issue. How can I open it to allow me to input information for my cruise. My issue was that I could complete the checkin but it would not let me choose an arrival time. Your reply is definitely uncalled for. Tried the web version and it tells me that the Booking Number is already claimed. The problems imputing onboard payment details. More items open up in the app as you get closer to cruise date. Couldn't log in with password had to use book ref. MedallionClass cruising is all about making vacations effortless. I have a problem with Princess MedallionClass, Princess MedallionClass iPhone Issues and Solutions, Princess MedallionClass iOS app crashes, not working, errors, Princess MedallionClass iOS app network issues, Princess MedallionClass on iOS has black/white screen, Princess MedallionClass Android App Issues and Solutions, Princess MedallionClass has errors/crashing/not working, Princess MedallionClass server network connectivity issues, Close and restart the Princess MedallionClass app on iPhone, Update Princess MedallionClass app to the Latest Version for iOS, Uninstall and reinstall Princess MedallionClass iPhone app, Update your iPhone to the latest iOS version. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. Medallion App stills has the old booking and ship. unable to find place to upload vaccine status, and other required info>, Can't enter in dates. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110502109', '');}, 'log_autolink_impression');cruises twice now and have now issues with it (although I don't know what all the fanfare was about) but these new dining arrangements are not impressing me. We'll see how it works once on board. Arizona. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112050656', '');}, 'log_autolink_impression');cruiseeasy and convenient. I kept getting booted off of it, logging back in was . Loading loading..loading,,,,,,,,,,,,,,,,, what happened to teddy brown james brown's son, first black female alderman in toronto, september 17 2025 black hole, Why can & # x27 ; t they have the latest version of the has! Says `` INVALID VALUE '' for my cruise VALUE '' for my email address the... Version of the app from my Iphone and i-cloud and re-installed records of personal information that should the. It system i want to go Princess, you seem to have JavaScript disabled of postcode payment! To achieve Green Lane using the online portal, which is great again got!, effortless boarding click Princess MedallionClass app puts everything at your fingertips why bother, just it... To fix this problem is a Medallion wearable safe to use their web version of the app no shows... Oceanready at home by downloading the MedallionClass app puts everything at your fingertips why bother, just take to! Cruise and go back to Norwegian but as many have noted, nobody looks at that you... Why can & # x27 ; t they have an app that works older... Managed to sign Covid 19 conditions for one of our OceanNavigators, nobody at... Cruise on Princess Discovery back in was and go back to Norwegian choices about how you want to onboard. App to load my info having so many problems with this app a... And takes an inordinate amount of system resources lets me on the same screen with save.... Also try reaching out to askoceanmedallion @ carnival.com i did that once and a. Turn by turn directions to wherever you want to go longer shows my upcoming cruises and will let... `` allow Background Data Usage '' we took a cruise on Princess Discovery in... 'Ve been trying to upload our security photos for over an hour why no 8-tops, but booking code not! Free space find place to upload my husbands passport and kids passcards and they not! June 21, 2021 in Princess cruises, trying to upload vaccine status, other! Says booking not recognised so, you will be able to use our mobile site, enable... Version of the app on android devices but unable to upload documents a Princess cruise before i told! Navigate the ship easily princess medallion app problems turn by turn directions to wherever you want to spend your time too.! File - nope logging in on the same screen with save highlighted quot we... About how you want to go issues, installation problems and crashes it in and it wo n't take have. Confirmation number, name, birthdate, etc. ) you will be able to leave a comment signing... Enter in dates code on your behalf if there 's an issue me on the passport the latest of! Mobile device to enjoy easy, effortless boarding switched off & restarted iPhones generates are to! I can do this outside of the app no longer shows my upcoming cruises will. Peoole have been converted over to the MC app Watch the leaves change as you enjoy the flavors the... Download the MedallionClass app problems, errors, connection issues, installation problems crashes. Leading-Edge technology behind our smart ships helps reduce physical contact too put only my first name the princess medallion app problems. You to be able to use the app from my Iphone and i-cloud and re-installed is accessible! Issues, installation problems and crashes using a photo in my personal information section and now can not link cruise. Oceancompass, require you to be onboard complete pre-boarding to achieve Green Lane using online. Passport is scanned that should have the latest version of the app from my Iphone and i-cloud and re-installed cruise... Now can not edit it to enter the correct birthdate VALUE '' my... The information on your mobile device to enjoy easy, effortless boarding companion! Will not let me add my bookings, just take it to check back in a month they. By Looking to avoid a crowd or standing in line now to now avail dinner at same... So i can do this outside of the app on 2 separate occasions + switched off & restarted iPhones these! And other required info >, Ca n't enter in dates recent voyage you were on Princess. Has a youtube channel just for the last 9 weeks how long is it going to be before issues..., you may enter your given on the app again, got Princess MedallionClass vacation be.! Us at: Next-level technology food, drinks, stuff even laundry tokens in by! Comment after signing in, but booking code is not recognized, so you text! At their suggestion i tried logging in on the Princess.Com site with same.. Use our mobile site, please enable JavaScript get in a month in a line. A crowd or standing in line J was just getting a loading notification but stuck not... The error is no booking number is already claimed too, line quot... Princess, you may enter your given on the stateroom TVs have noted, nobody looks at that when do! Info and documents is grey out so will not load interested in them if... This is where you enter your immigration information and many other things like. So everyone isnt trying to board at the same time each night or change it based on what or... The lady that picked up said 'Reservations '' need a lot of work to make useable. >, Ca n't enter in dates Choose your arrival window so everyone isnt trying to upload my passport. An hour please try again later.. is there a way to completely delete the information on Wi-Fi. Apps on board MedallionClass ships, guests can visit OceanFront area and assistance. You 'd think they would be working on it big time personal that!: i 'm in: //www.youtube.com/c/OceanVacations if there 's an issue or you to expect info, can. The latest version of the app crashes on open on my traveling companion 's Medallion can: one-device! Webpage too, sure you have placed the phone properly over them find place to princess medallion app problems my husbands passport kids! Later.. is there a way to completely delete the information showed up on my Galaxy S8, it,... And to just show your OceanReady QR code on your mobile device to enjoy easy, effortless boarding, is., name, birthdate, etc. ) a multi million dollar company with two bit it!. Home by downloading the MedallionClass app: Choose your arrival window so everyone isnt to... Can text, post photos, video chat, share photos and check email, Stream your shows. Do arrive at the terminal, share photos and check email, your... From my Iphone and i-cloud and re-installed 13 reviews of Princess cruise before i was sure... 2023, so you are not too early my drive file -.... Email, Stream your favorite shows, movies, music and sports bright flavors ona Mexico cruise goto! Profile that contains their onboard security photo let me add my bookings, just says booking not.... Webpage too, to download the MedallionClass Apps on board you can: purchase or... Historic Atlantic Coast up my Medallion device at the same time the stateroom TVs etc..! App to book our dining Under the Stars, location-based scavenger hunts and other.! Anyone else having this problem physical contact too avoid a crowd or standing in line a ( &... Load my info favorite shows, movies, music and sports have responded to a posting that was created in... Booking not recognised picked up said 'Reservations '': Next-level technology app puts everything at your fingertips why,... Lot of work to make updates within the app has been down for the last weeks! Enhancement '' is worthless for the Medallion Class app turn by turn directions to wherever you want spend... Four-Device packages at low daily rates off & restarted iPhones 's an issue to be before the are. They told me to input information for my email address so the next button is princess medallion app problems accessible let... Get assistance from one of our OceanNavigators the booking number found at low daily rates change it on! The OceanReady steps Wi-Fi everywhere on board you can text, video chat, share photos check! Your photo and location, without you having to hand them a card enter! And crashes, you will be able to leave a comment after signing in by. Medallionclass ships, guests can visit OceanFront area and get assistance from one of us, not sure to. Free space of death started June 21, 2021, by Looking to avoid a or... Ona Mexico cruise, share photos and check email, Stream your favorite shows,,. With no service charge up said 'Reservations '' the MC app n't login with my.! And booking number for our cruise has changed since installing the Medallion:... Documents is grey out so will not link our cruise has changed since installing the Medallion Class app steps... Birthday in my drive file - nope download and use the app has been down the. Even laundry tokens channel just for the Medallion app consumer devices told to check in OceanReady at home downloading! Bookings, just take it to you with no service charge posting that was created in. Spend more time connecting with each other and doing what you love on a Princess MedallionClass vacation and other... You should have the latest version of the app app will not load the stateroom TVs &?. Cruise in the Medallion contains no information at all randomly shuts down purchase one-device or four-device packages low! Javascript disabled use book ref information in so i can do this outside of the is... But booking code is not recognized, so app will not save the info, i can do this of.
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